Frequently Asked Questions

Get answers to common questions about Custom Gift.

To purchase, choose 'Custom Gift', enter the desired amount, add recipient details and optional message, then complete checkout. You can schedule delivery or send instantly; a confirmation email is sent with redemption instructions.

Yes — include a short personalized note during checkout and select a delivery design. You can also schedule the send date so the message arrives on a special occasion, and we'll preview it before sending.

We accept any amount entered at checkout within reasonable limits set to prevent fraud. If you need a very large denomination, contact our salon for assistance and confirmation, or for corporate gifting options.

Recipients may receive the Custom Gift via instant email, scheduled email delivery, or a printable PDF. Physical gift cards may be available on request; choose the option at checkout or contact us for special delivery needs.

Custom Gift cards are valid for 12 months from issue unless otherwise stated; they are non-refundable and cannot be redeemed for cash. Terms regarding promotions or expirations will be noted at purchase; contact support with specific questions.

Custom Gift balances can be used for any salon service including threading, facials, body waxing, eyelash extensions and hair treatments. They may also apply to retail products; any remaining balance stays on the card for future use.